The process of shifting homes is very frustrating and tedious. Most frequently, people delegate most of the work to packers and movers. But what are the chances of getting hold of good Packers and Movers Company? According to a survey by Budget Direct, 32% of home renters and 21% of homeowners had terrible experiences with unprofessional packers and movers. So, it is paramount to choose the right packers and movers. And the best way to do so is by asking specific critical questions to them as below:


As a general rule, the main questions to ask packers and movers are:

  • Cost 
  • Years of experience in packing and transportation 
  • Time estimate 
  • Methods of packing they will use 
  • Availability of insurance 
  • Past references 
  • Will they provide documents for a legitimate transaction covering the above assurances 


Read on to know more about the exact words to use for these questions:

Top questions to ask a packers and movers service provider:

Q1.  What will be the cost of shifting a 1/2/3 BHK home? articles from Point A to Point B (Point A being your current home and Point B your future home locations)


It would help if you got a clear answer from them in this regard. However, to help you assess the competitiveness of their response, we provide you with some helpful information below. Of course, these are just the basic prices, and the actual cost might vary based on the location of your home and the service provider.


House size Packing material cost Labour charges
1 BHK Max INR 3000 Max INR 2800 (2 ppl x 700 for 2 days)
2BHK Max INR 5500 Max INR 4200 (3 ppl x 700 for 2 days)
3BHK Max INR 9000 Max INR 5600 (4 ppl x 700 for 2 days)
Note: GST extra

Transportation costs based on distance (rates mentioned are maximum figures):

House size Less than 300 km From 300km to 500 km From 500 to 800 km From 800 to 1400km
1 BHK INR 12,000 INR 20,000 INR 25,000 INR 30,000
2BHK INR 16,000 INR 23,000 INR 30,000 INR 35,000
3BHK INR 20,000 INR 27,000 INR 32,000 INR 38,000
4 BHK INR 22,000 INR 29,000 INR 34,000 INR 40,000
5 BHK or villa INR 25,000 INR 32,000 INR 37,000 INR 45,000

Note: GST extra

Hidden costs:

TV, AC, geyser and other huge electronic removal and installation Max INR 2,000 (also depends on the number of appliances and the complexity)
Insurance 3% maximum
Warehousing INR 200 – 500 per day (depending on volume of goods)
GST 18%

Q2.  How much experience do you have in the field?

It would be best if you asked about the experience of the business establishment and that of the labourers. Experts recommend choosing businesses with at least three years of experience and with more-experienced labourers. The business experience has nothing to do with reliability. But, a more experienced company would have better networks and good knowledge about dealing with issues. Also, when something goes out of schedule, a professional team will always have backup plans to serve you better.

Q3.  What is the expected delivery time, and can you mention it in the contract?


Most companies use slogans to establish their delivery time, like next-day delivery or delivery as fast as light, and so on. But, can the company give you a specific delivery time? Of course, you cannot determine the exact delivery time in terms of hours but ask for approximate delivery date. You can then plan things at your end accordingly, giving or taking a day. So, in the contract, the company must be ready to mention the approximate date your goods will reach you. 

Q4.  Can I see pictures of the vehicles used for transportation?

The company might not be able to show you their entire fleet, but it should show photos of at least the couple of trucks one would generally use for your purpose. 

It would help if you also questioned them about tracking options. You should be able to track where your items are throughout the transit. Moreover, ask whether the transportation is a shared truck or a private one. Regarding a shared truck, if you are moving from Bengaluru to Chennai, they would combine the vehicle for two to three customers who are also moving to Chennai from Bengaluru. Although it is common in business shifting, clarify it. Shared trucks are cost-effective; however, the chances of products reaching on time are slim, and products are likely to be interchanged.

Q5.  Can you share some past client references?

A company with several satisfied customers would be more than happy to share the details of their past clients. If those past clients are well-known brands, the packers and movers company will flaunt their logos on the websites to attract more customers. There is no law requesting them to avoid sharing details of past customers. Talk to old customers to know what to expect.

Q6.  What type of insurance do you offer?

The transit insurance covers any damages that occur during the transportation. This insurance does not cover damages during loading or unloading, so be there personally during these two events. All-inclusive insurance covers all damages by manual error, loading problems, transportation issues, personal injuries to the employees during the process, and more. If you choose to pay for insurance, secure all the original bills and the insurance certificate. Transit and all-inclusive insurance cost 1.5% and 3% respectively of the total worth of the transported goods.

Q7.  Can I see your trade license and GST registration certificate?

According to law, not anyone can open a packers and movers business overnight. Therefore, the company should be registered and should have applied for GST and Trade Licence. If the company refuses to share its trade license, GST registration, and others, you might be dealing with an unregistered business, which is more likely unreliable.

Q8.  Does your company have a permanent business address?

Only a well-established and registered company will have a permanent business address. If the company provides you with an address, personally check the place. Most packers and movers involved in relocation scams did not have a permanent business address.

Q9.  How do you plan to pack the different items?

different items

Usually, delicate items like glassware and electronic items are crated, other furniture and items are either bubble wrapped or corrugated paper-wrapped, and sundry items are packed in cartons and jute/plastic bags. Plastic sheets are used under every packing to save from dust and water. See if you get such an answer from them.

Beyond these, there are several other hidden costs like packing costs, charges for unpacking, road tax, fee for the level (the floor at which your home is located), time of the week, special trucks required, and more.

So, once you have finalised the service’s total cost, ask them to give it in writing. This process will expose all the hidden costs in their invoice. While providing a quote orally, they would offer the basic options and the minimal cost. Hidden costs are not a primary deal-breaker because, in terms of the company’s language, there are no hidden costs but implicit costs. Check out these implicit costs and compare brands to find the most reasonably-priced option.

If you could think of any more questions about your particular case, make sure to ask them. For instance, you might have a hunting gun at home, which must be taken to your new home. Ask whether the company can accommodate it and the documents required. But, again, do not worry about how many questions you are about to ask.